Privacy policy

Last Updated: May 13, 2025

Payments in the online store are processed using the makecommerce.lt platform, operated by Maksekeskus AS. Therefore, your personal information required for payment execution and confirmation will be transferred to Maksekeskus AS.

This Privacy Policy describes how SCENT.EU (hereinafter referred to as the website, we, us, or our) collects, uses, and discloses your personal information when you visit scent-eu.myshopify.com (hereinafter referred to as the website), use our services, purchase products, or otherwise interact with us in connection with the website (collectively – the services). In this Privacy Policy, "you" and "your" refer to you as the user of the services, whether you are a customer, website visitor, or another person whose information we have collected in accordance with this policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. The revised Privacy Policy will be posted on the website, the “Last Updated” date will be updated, and other actions required by applicable laws will be taken.

How We Collect and Use Your Personal Information

To provide services, we collect personal information about you from various sources, depending on how you interact with us. The information we collect and use varies according to your interactions.

Besides the specific uses described below, we may use the information collected about you to communicate with you, provide, improve, or enhance the services, comply with applicable legal obligations, enforce terms of service, and protect or defend the services, our rights, and the rights of our users or others.

Types of Personal Information We Collect

The types of personal information we collect depend on how you interact with our website and use our services. Personal information means any information that identifies, relates to, describes, or can be associated with you. The categories and specific types of personal information collected are described below.

Information You Provide Directly

Information you provide directly through our services may include:

  • Contact details such as your name, address, phone number, and email address.

  • Order information including your name, billing and shipping addresses, payment confirmation, email, and phone number.

  • Account information such as username, password, security questions, and other information used to secure your account.

  • Shopping activity such as products you view, add to cart, save in your account, loyalty points, reviews, recommendations, gift cards, or purchases.

  • Customer support information including details you choose to provide when contacting us, e.g., via messages through the services.

Some features may require you to provide certain information directly. While you may choose not to provide such information, this may limit your ability to use certain features or access them.

Information We Collect About Your Usage

We may automatically collect certain information about your interactions with the services (“Usage Data”). This may involve cookies, pixels, and similar technologies (“Cookies”). Usage Data may include how you access and use our website and account, device information, browser details, network connection information, your IP address, and other related data.

Information We Receive from Third Parties

We may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies supporting our website and services (e.g., Shopify).

  • Payment processors collecting payment information (e.g., bank account, credit or debit card info, billing address) to process your payments and fulfill orders as part of our contract with you.

  • When you interact with our emails, services, or ads, we or third parties we work with may automatically collect data using tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. See the section “Third-Party Websites and Links” below.

How We Use Your Personal Information

  • Providing Products and Services: We use your information to provide services, fulfill orders, process payments, send account and transaction-related communications, maintain your account, facilitate returns/exchanges, and other account-related functions.

  • Marketing and Advertising: We may use your information to send marketing communications, promotional materials, and advertisements via email, text, or mail, and display product or service ads tailored to you on our site and elsewhere. For EEA residents, this processing is based on our legitimate interest to sell our products (GDPR Art. 6(1)(f)).

  • Security and Fraud Prevention: We use your data to detect, investigate, and prevent fraudulent or illegal activity. You are responsible for keeping your account credentials secure and should not share login details. If you suspect unauthorized access, contact us immediately. For EEA residents, this use is based on our legitimate interest to keep the website safe (GDPR Art. 6(1)(f)).

  • Communication and Service Improvement: We use your data to provide customer service and improve our services, aligned with our legitimate interests in responding to inquiries and maintaining business relationships (GDPR Art. 6(1)(f)).

Cookies

Like many websites, we use cookies. For details on cookies used in our Shopify-powered store, please visit Shopify Cookies Policy. Cookies help us improve the website and services by remembering your actions and preferences, analyzing usage, and better understanding user interactions. Third parties may also use cookies on our site to better tailor services, products, and advertising.

Most browsers accept cookies by default but allow you to remove or disable them via browser settings. Note that disabling cookies may impair your experience and limit access to some features. Blocking cookies does not mean we stop sharing your personal data with advertising partners.

How We Share Personal Information

In certain circumstances, we may share your personal information with third parties to fulfill contracts, for legal reasons, or as described here. Examples include:

  • Vendors or service providers acting on our behalf (e.g., IT management, payment processing, analytics, customer service, cloud storage, order fulfillment).

  • Business and marketing partners for service provision and advertising; they use your data per their privacy policies.

  • When you consent or request disclosure to third parties (e.g., shipping orders, social media integrations).

  • Affiliates or corporate group members for legitimate business purposes.

  • In connection with business transactions (mergers, bankruptcy), legal compliance, enforcement of terms, or protection of rights.

We share the following categories of personal and sensitive information for the purposes described above:

Category Recipients
Identifiers and order/account info Vendors, service providers
Commercial info (orders, shopping, support) Business and marketing partners
Internet or network activity data Affiliates
Geolocation data

We do not use or disclose sensitive personal data without your consent or to infer characteristics about you.

Third-Party Websites and Links

Our website may contain links to third-party sites or platforms not controlled or affiliated with us. We are not responsible for their privacy or security practices. Information you share publicly or on third-party social media may be visible to others without restrictions related to our or the third party’s use. Inclusion of such links does not imply endorsement unless stated.

Children’s Data

Our services are not intended for children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided personal information, you may contact us to request deletion.

We have no knowledge of sharing or selling personal information of individuals under 16 as defined by applicable laws.

Security and Retention

No security measure is perfect; absolute security cannot be guaranteed. Information you transmit may be insecure. Avoid using insecure channels for confidential data.

We retain personal information based on factors such as account activity, service provision, legal obligations, dispute resolution, or other applicable contracts and policies.

Your Rights

Depending on your jurisdiction, you may have rights including but not limited to:

  • Right to access information about personal data we hold.

  • Right to delete your personal data.

  • Right to correct inaccurate data.

  • Right to data portability under certain conditions.

  • Right to opt-out of sale, sharing, or targeted advertising.

  • Right to restrict processing.

  • Right to withdraw consent where applicable.

  • Right to complain if dissatisfied with our response.

  • Control communication preferences; unsubscribe at any time from marketing emails.

Requests can be made via our website or contact details below. We do not discriminate for exercising rights. Verification of identity may be required.

Complaints

If dissatisfied with our data handling, contact us first. If unresolved, you may lodge a complaint with your local data protection authority. List of EEA data protection authorities is available here.

International Users

Your personal data may be transferred, stored, and processed outside your country of residence by our staff, service providers, and partners. Transfers will be based on recognized mechanisms such as EU Standard Contractual Clauses or equivalent agreements unless transferred to countries with adequate data protection.

Contact

For questions about our privacy practices or to exercise your rights, please contact us at scagency8@gmail.com.

For applicable data protection laws, we are the data controller of your personal information unless otherwise stated.